FAQ
HOW TO LOCATE PRODUCTS ONLINE
There are 4 ways to locate products online at Galati International.

1. Popular Products
   On the top header of every page, the top categories and top products are shown for easy referral. You can drill down from the top categories to find more specific categories.
2. Search By Category
   Click on the Search By Category in the Pull-Down Menu on the left column of the page. Categories are also listed on the bottom of the main page.
3. Search By Keyword
   If you want to find a particular product, simply type it into our search engine to start a search in our product database. If you already know the item number, try typing in the Item Number. If you can't find what you are looking for, trying expanding or narrowing your search. Also, try your search not using a plural of the word, ex. "soft air gun" not "soft air guns".
4. Search By Manufacturer
   Click on the Search By Manufacturer in the Pull-Down Menu on the left column of the page. Every manufacturer that Galati International stocks is included.

HOW LONG WILL IT TAKE TO GET MY ORDER?
Each working day we download orders and send them to our warehouse. So, all in stock items are shipped out the next working day by either Fed-Ex or Priority Mail. If an item does happen to be on back-order, we will notify you via either e-mail or telephone, or write a note on the invoice when we ship ahead your in-stock items. Once we get the back-ordered item in stock, we will ship the item out to you with NO ADDITIONAL SHIPPING CHARGE. (We do not ship ahead on back-orders when the item cost is less than $19.95. We will email you that your order is being held until the back-ordered item comes in stock.)

WHY DO I NEED TO PUT MY SHIP-TO ADDRESS ON FILE WITH MY CREDIT CARD COMPANY?
We receive many fraudelant orders online. If someone steals your credit card and knows your address, they could use that information to buy products and send them to a different address. Therefore, we verify every address. So, to protect our customers, we verify EVERY address that we ship to. We will only ship to addresses that are on file with your credit card company. To prevent fraud with our company as well as other companies, you should call your credit card company and give them any alternate shipping addresses. They will keep this information on file.

HOW DO I TRACK MY ORDER ONLINE?
We sell a lot of large items including rifle cases, mats and shooter bags. We send all large items Fed-Ex Ground. However, we send many of our smaller orders Priority Mail. Since we do not know which way we are shipping the items when you are placing the order, we do not have any online tracking service currently available. However, if you supply us with your e-mail address, we will e-mail you your tracking number or delivery confirmation number.
If you have supplied us with a contact email address, then you will receive an email ship notification to the email address.

WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of receipt.

1. You must call 1-800-444-2550 to obtain a Return Merchandise Authorization Number before you ship your merchandise back to us.
   Many products need to be shipped back directly to the manufacturer instead of to our warehouse. We may also be able to trouble-shoot any problems you are experiencing with your product.
   
2. Once an RMA number has been obtained, you may send the return back to:
   Galati International Returns Dept.
   RMA# ( )
   616 Burley Ridge Road
   Wesco MO 65586
   Please include all original product packaging, a copy of the invoice, and a note explaining why you are returning the product. We are not responsible for lost merchandise in the mail hat has been sent back to us. We will refuse all COD's.
   

EXPRESS SHIPPING:
Currently, our internet site is not set-up to process Next-Day or other express shipping methods. If you wish to place an order requiring special shipping, you can call our order-center at 1-800-444-2550 to place your order M-F 8:00-6:00 CST.

SHIPPING OUTSIDE THE 48 CONTIGUOUS STATES
Orders placed outside of the 48 contiguous states may require additional shipping depending on your location. Usually, Hawaii and Alaska shipping rates are the same unless larger items are purchased. If the rates are different, we will email or call you to get approval for the additional shipping charge.
We no longer ship orders internationally except to our existing customers. All international orders that we do process will be charged a $10 fee upfront to cover additional customs paperwork, international banking fees and to verify the address of the credit card. This is in addition to regular shipping charges.

OVERSIZE SHIPPING
Oversize items require a different shipping charge since these products require shipping boxes of at least 84". These boxes are required to be shipped at a 30 lb rate. This rate applies to the IN621 Swept Hilt Sword, IN620 Pappenheimer Sword, the MG42 Tripod, Resetting Target, two or more Rifle Cases over 44" and/or any 3 rifle cases. A 70lb weight applies to the MG42 Field Mount. Once you submit your order, we will figure any oversize shipping depending on your zip-code and e-mail or call you with the total cost of shipping. Once approved by the customer, we will charge the credit card and send the order. We will not charge your card until we get customer approval on shipping.

You can send mail-in orders to the following address:
Galati International
PO Box 124
Villa Ridge MO 63089

WE CANNOT ACCEPT C.O.D. NOR ARE WE RESPONSIBLE FOR CASH SENT WITH ANY MAIL-IN ORDERS

Email Specials
Once a month, our email subscribers are sent the Galati E-Special Newsletter. These emails include special discounts on products, new products, closeout savings, shipping specials and more.
Subscribers may opt-out of these E-Specials at any time. We never sell or rent your email information.
To ensure that you receive our E-Specials, please add support@galatiinternational.com to your address book. Many internet providers use a spam filter which does not allow emails to go through unless the email address is in your address back.

Opt-Out
If you wish to no longer receive Galati monthly E-Specials, please email us at support@galatiinternational.com with your name and email address and let us know you wish to unsubscribe.
Or you can unsubscribe by clicking on the Unsubscribe link at the bottom of any E-Special email we send you.